Smiling, attentiveness, politeness, and willingness to help are qualities that should be present in every staff member who interacts with event participants.
The professionalism and experience of the event staff are key factors that can significantly influence the overall impression of the event for participants. Competent staff should be well-prepared and familiar with all aspects of the event, such as venue layout, procedures, technical equipment, etc. They should be able to promptly respond to any questions, issues, or requests from event participants, offer solutions, and provide a high level of service.